In 1999, development began on converting an 'in-house' customer support application to a full-blown power application that sold successfully as a commercial product under the name 'Support Desk 2000'. Regarded by many as 'the ultimate customer service tool'

Support Desk 2000 - a unique, cross-platform technical support package that lets you manage all your core functions in one program, giving you the full picture for every customer.

The result? Reduced response times, fewer call-cuts, simplified engineer scheduling, faster parts ordering and more efficient management of costs.

As well as producing many standard management information reports, Support Desk 2000 lets you tailor your own - and provides a true actual cost/income analysis for each customer as a standard procedure.

The latest version of Support Desk (Support Desk Professional) is available from  ClockWork IT.

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